Festival Republic | Accessibility | Gunnersbury Park Events

We look forward to welcoming you to Gunnersbury Park Events 2025. We are committed to creating an inclusive environment for all our customers.

Here you will find details of the accessible facilities available at the event, as well as information about attending as an accessibility customer. A site plan, showing the location of all our facilities, will be made available at a later date.

Before applying for the use of accessible facilities.

You need to have bought your event ticket before you apply. (Please note that there is no separate ‘accessibility’ ticket category).

Please do not buy a ticket for your essential companion. Essential companion tickets are allocated through the application process.

You will also need either to have a Nimbus Access Card or Digital Access Pass from one of the Live Nation events listed on the Nimbus website. If you don’t have one, you can register with Nimbus for a free Digital Access Pass.

Please note that registering for a Nimbus Access Card or Digital Access Pass is not the same as applying for the use of accessible facilities at the festival. You must still complete the application form once you have your Nimbus Access Card or Digital Access Pass.

Applying for the use of accessible facilities

• Have your ticket booking reference and your Nimbus Access Card or Digital Access Pass ready.

• Complete the Gunnersbury Park Accessible Facilities application form.

• The Gunnersbury Park Accessibility Team will review your application.

• You’ll receive an email once it’s processed. The email will tell you what facilities you are approved to use. You should get the email within 5 working days.

If you have any questions about the application process, please contact us using the Gunnersbury Park Accessibility Contact Form.

Notes on completing the application form

• Please make sure you enter your personal details on the application form exactly as they appear on your Nimbus Access Card or Digital Access Pass. This includes the spelling of your name(s). If they don’t match exactly, it may delay your application being processed.

• Each accessibility customer wishing to apply for use of the accessible facilities should submit an individual application. Please do not include more than one person per application. This helps us ensure that everyone in your group gets the facilities they require.

Temporary Impairments

Please note that our accessible facilities are unable to cater for people with temporary impairments. A temporary impairment is anything that affects an individual for less than 12 months such as broken bones, healing injuries or pregnancy. If you have a question relating to a temporary impairment, please contact a member of the Customer Service team at gunnersbury@festivalrepublic.com.

An essential companion ticket is provided, free of charge, to those customers who would be unable to attend without the help and support of another person.

Please do not purchase a ticket for your essential companion. Essential companion tickets will be allocated through the application process.

Your essential companion must be aged 18 or over. They must be willing and able to perform all your requirements and must provide assistance to you during the unlikely event of an evacuation or other emergency.

If your essential companion wishes to bring a child into the event, then the child must be accompanied by another adult who has purchased a ticket.

If the customer approved for an essential companion is a child of 12 years or under, they must also be accompanied by an adult that has purchased a ticket. The child cannot attend the event with the essential companion alone.

If you need different people to assume the role of your essential companion throughout the event, please indicate this on your application form in the Additional Information section.

Accessible Viewing Areas

There are various accessible viewing areas available within the arena.

Raised Viewing Platform

The raised viewing platform is available for wheelchair users and those with restricted mobility. Access to the platform will be approved as part of your application.

Only the approved customer and their essential companion (or friend) will have access to the raised viewing platform. This allows us to accommodate as many customers, who require use of this facility, as possible.

All raised viewing platforms have ramped access, wheelchair-accessible toilets, charging points, drinking water and a dedicated platform manager.

Limited seating is also available at each platform. We will be providing chairs that have a load-bearing capacity of 250 pounds (approximately 18 stone). If you have any questions or concerns regarding this, please get in touch with us using the Gunnersbury Park Accessibility Contact Form.

The raised viewing platform may get busy. Please note that it is operated on a first come first served basis.

The raised viewing platform is not covered so please dress appropriately for all weather conditions.

Ground Viewing Area

A dedicated ground viewing area is available to those who need a less crowded area and the option of sitting for short periods of time.

Access to the ground viewing area will be approved as part of your application.

The ground viewing area is situated in front of the raised viewing platforms and is separated from the main crowds by a barrier. This is a primarily standing area, although limited seating is available and is operated on a first come first served basis. We will be providing chairs that have a load-bearing capacity of 250 pounds (approximately 18 stone). If you have any questions or concerns regarding this, please get in touch with us using the Gunnersbury Park Accessibility Contact Form.

Only the approved customer and their essential companion (or friend) will have access to the ground viewing areas. This allows us to accommodate as many customers, who require use of this facility, as possible.

Accessible Toilets

Wheelchair accessible and standard toilets for accessibility customers are located at the Viewing Areas and the Northern Toilet Block. An Accessible Toilet will also be available at the Pick-Up and Drop Off point. They are available to all accessibility customers and their essential companions.

Changing Places

In the arena, there is a changing places unit featuring an adult changing bed, toilet, sink, and hoist. (Please note that hoist slings will not be available. Please remember to bring your own.)

Accessible Entrance Lanes

There are dedicated entrance lanes at the Northern Entrance for accessibility customers to access the arena.

Accessibility Information Hub

There is an information hub in the arena and for accessibility customers, staffed by our dedicated team.

Sensory Calm Space

A Sensory Calm Tent is located within the arena. The aim of this space is to provide a safe, low-level stimulation and recalibration zone for any customers who need to use it.

Bars and Merchandise stalls

Dedicated accessible lanes and accessible serving areas are available at each main bar and merchandise stall.

Prescription Medication

You can bring prescription medication to the event but please ensure it is in the original packaging with the dispensary sticker intact.

If you need to bring in loose medication or medication that’s not in its original packaging, please also bring the prescription(s) with you.

Refrigerated medication storage is available in the Medical Tent.

Medical Marijuana prescribed for daily use may be brought into the event.

Please bring the medication in its prescribed form together with the original prescription supporting its use for the entire duration of your time at the event. You may be asked to present this, along with identification matching the name on the prescription, upon entry.

Food

All Gunnersbury Park customers are permitted to bring a small amount of food for personal consumption into the arena.

Accessibility customers are permitted to bring additional food in excess of the usual amount into the arena.

(This increased allowance applies to accessibility customers only and not to essential companions or friends and family.)

Drink

All Gunnersbury Park customers are permitted to bring a sealed, unopened 500ml bottle of water or soft drink into the arena.

Accessibility customers are permitted to bring one sealed, unopened bottle up to 1.5l of water or soft drink into the arena.

(This increased allowance applies to accessibility customers only and not to essential companions or friends and family.)

For security reasons, we ordinarily only permit customers to bring a small bag (A4 size) into the arena.

Accessibility customers are entitled to bring a bigger bag into the arena (one bag only per accessibility customer).

We do not handle the hire of mobility scooters directly. Please make your own arrangements with your chosen provider.

BSL Interpreting Services

A British Sign Language performance interpreting service will be provided on request and at no extra charge, providing reasonable notice is given in advance of the event.

Please make sure you request this service on the Gunnersbury Park Accessible Facilities Application form.

Customers who have requested this service will be contacted by the interpreting team for an understanding of which performances they would like covered; this is not guaranteed and subject to change.

Hearing Loops

Hearing loops will be installed at the Accessibility box offices and information hubs.

Assistance dogs will be approved on a case by case basis by the accessibility team. If you want to bring an assistance dog, please request this in your application. Your request will be reviewed by the accessibility team and we will let you know if it is approved.

A spending area will be available for assistance dogs.

There is no public car parking at the Gunnersbury Park Events. There will be road closures and parking restrictions in place around the event so unauthorised pickups and drop offs will not be possible. Unauthorised parking will likely result in a fine.

There is a parking area at the Gunnersbury Park Sports Hub; you can use the car park and just need to display your blue badge. There is no need for a ticket from us. Please note the carpark is open to Gunnersbury Park visitors too and can become very busy so please plan accordingly for this. We cannot guarantee parking spaces will always be available.

Please follow the instructions on how to register your Blue Badge on the Gunnersbury Park car parking charges web page.

You can find more information regarding Accessibility Parking on the Ealing Council website.

If you are being dropped off at and picked up from the Gunnersbury Park Events, please let us know in your application form. We will then send you a pass so you can be dropped off and picked up in the Pick-Up and Drop Off area. This will be sent closer to the event date.

Accessibility Guide

Customers who have applied and been processed for accessible facilities will be sent an Accessibility Guide prior to the event.

Ground Conditions / Weather

Events at Gunnersbury Park are outdoors and have some sloping grass areas that are steep in sections.

Some grassed areas are large with no solid pathways or hard ground.

It is important to be aware that during inclement weather, some parts of the site may be muddy, water-logged, or dusty and may be difficult to navigate around.

In the event of rain, the terrain will likely become muddy and wet, making it harder to navigate. We recommend using wheelchairs or mobility scooters suitable for this terrain and bring the appropriate emergency tyre repair kit.

Whilst we hope for sunshine, please pack all the gear for all kinds of weather.

Internal Transport

Please note there is no internal transport available at the Gunnersbury Park events; buggies are unable to enter the arena.

Effect Lighting

Smoke machines, strobe lights, lasers, fireworks, and other effects may be in use at this event. Anyone affected by these should bear this in mind.

Medical and Welfare

Medical and welfare facilities are available throughout the event.

Doctors, paramedics, first aiders, and fully equipped ambulances are based at the medical centre.

Security and Stewards

In the unlikely event of an emergency or site evacuation, Security and Stewards are deployed throughout the event. They will assist in moving everybody to a place of safety.

They are also briefed to offer information, help and support.

If you are unwell or require assistance, please approach a member of the Security and Stewarding Team who are clearly identifiable by their numbered tabards/shirts.

Contact Us

If you have any queries that aren’t answered here, we have a dedicated Accessibility Team working all year round to assist customers. Please don’t hesitate to contact them using the Gunnersbury Park Accessibility Contact Form.